Terms of Service

Last updated / July 28, 2026

Clear expectations.
Fair terms for both sides.

These website terms explain the basic rules for using the Liqualine website and requesting service. A written estimate, work authorization, or service agreement for a specific job controls the actual scope, price, schedule, payment terms, and job-specific conditions. Nothing on this website creates a service contract by itself.

Hours and emergency requests

Regular hours are 8:00am to 6:00pm every day. Calls outside those hours are treated as emergency requests. This does not guarantee availability, arrival time, or a particular outcome. For an active leak, use a safe shutoff if possible and keep away from wet electrical areas. If you smell natural gas, leave the area and call 911 or FortisBC's 24-hour emergency line at 1-800-663-9911.

Written estimates and changes

Before scheduled work begins, Liqualine should provide written information appropriate to the job, including supplier contact information, scope, price or estimate, taxes, known materials or permit charges, payment terms, expected supply dates, and important restrictions. If hidden conditions, client-requested changes, unavailable materials, or safety issues affect the work, Liqualine will explain the change and seek approval where reasonably possible before proceeding. Emergency work may require immediate steps to limit damage, with details documented as soon as practical.

Deposit and payment

For scheduled work, Liqualine requires a deposit equal to 20% of the agreed job price unless the written agreement says otherwise. The deposit is applied to that job's price and is not charged merely for submitting a website request. Liqualine accepts cash and card. Unless the written agreement states a different schedule, the remaining balance is due when the agreed work is substantially complete and the invoice is provided.

Cancellation and deposit fairness

A client should cancel in writing as soon as possible. If a client cancels before work begins, Liqualine will return the unused portion of the deposit. Liqualine may deduct only documented, reasonable costs authorized in the written agreement or incurred specifically for the job, such as custom-ordered or non-returnable materials, and only as permitted by law. If Liqualine cannot provide the agreed work, it will return the portion of the deposit for work not supplied, subject to any lawful, documented arrangement for materials the client chooses to keep. British Columbia consumer-protection cancellation rights are not waived.

Permits and property access

Permit requirements depend on the municipality, property, and scope. Confirm approvals with the applicable authority. Unless the written agreement says Liqualine will obtain a particular permit, the property owner remains responsible for confirming approvals, fees, and access requirements. Clients must provide safe access, disclose known hazards, and obtain landlord, strata, or owner approval when needed.

Materials and hidden conditions

Work can reveal concealed damage, outdated infrastructure, unsafe conditions, or work outside the original scope. Liqualine will not knowingly proceed with unsafe work. Additional work should be documented with a revised scope and price before it begins where reasonably possible. The client remains responsible for pre-existing conditions and damage caused by undisclosed conditions or instructions, subject to applicable law and the written agreement.

Quality and warranty

Liqualine will perform agreed work with reasonable care and skill. Any warranty, workmanship period, manufacturer warranty, or limitation must appear in the written job agreement; this website creates no specific warranty. Rights that cannot legally be waived remain available.

Questions and disputes

Clients should contact Liqualine promptly with concerns so the business can review the scope, invoice, and work. If a dispute cannot be resolved directly, the parties may consider the appropriate British Columbia forum. Depending on the claim, the Civil Resolution Tribunal may address claims up to $5,000 and Small Claims Court may address claims up to $35,000. This is general information, not legal advice.

Governing law

These website terms are governed by the laws of British Columbia and Canada as applicable. If a provision is unenforceable, the remaining provisions continue to operate to the extent permitted by law.

For future-performance contracts, British Columbia’s Business Practices and Consumer Protection Act ↗ may require specific contract information and may provide cancellation rights. Consumer Protection BC also explains future-performance contracts and cancellation ↗.